[Resolved] Zoom Car — Refund not processed it's been 60 days till now

Anurag190594

Address:

Bengaluru

I booked an Swift Automatic Car on 1st May, 2020 from Zoomcar App to travel from Hyderabad to Bangalore on 17th May, 2020. The booking was then rescheduled for 14th June, 2020 and finally I cancelled the booking on 31st May, 2020. Payment made was of INR 7442/-. Since 31st May, 2020 I have been following up with Zoomcar customer care support and escalated the case several times but from the last 38days they are giving me fake explanations like their bank transfer process is not working. In last 38 days, I have called and complained regarding by refund for about 10times but every time they keep on delaying saying please wait for 1-2 weeks. I request government officials to help me get my refund back of INR 7442/-. Kindly let me know if more information is required.

Booking ID: JPS6N1GJ0

+1 photos

Was this information helpful?

No (0)

Yes (0)

Aug 7, 2021

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Aug 11, 2020

Zoomcar Customer Care's response Hello Anurag,

Greetings!

Please accept our apologies for the delay caused in processing the refund. We believe you have received an update with regard to the pending refund amount.

Regards,
Appachu
Zoomcar