[Resolved] Zoom Car — refund not provided and extra money looted

Snehal Thomas

from Mumbai, Maharashtra

Address:	Bangalore, Karnataka, 560038
Website:	www.zoomcar.com

I have booked a car on 20th November, 2018 from Banglaore. Booking id: JPS649CHO. Timing was 8am to 8 pm. I have paid Rs.[protected] is deposit, 1100 is the discounted tariff ). Since I knew there will be delay I extended for 2 hrs by paying Rs.241. Money also debited from bank and it was visible in Zoom car app.

After 8pm it was displaying delay message in the app. I end my trip at 9.30 pm.Then came message that Rs.631 will be deducted as late fee. So total refund as per them is Rs.2369.

When contacted via mail I got standard reply that they cannot do anything. After that 3 days i follwed up with proof. They did'nt bother to reply.

I paid Rs.4100 + Rs.241 = Rs. 4341

I must get Rs. 3000 refund as per policy.

Niether I got Rs. 3000 nor Rs.2369 as per them .

This is an act of fraud

+2 photos

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Jan 14, 2019

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Nov 30, 2018

Zoomcar Customer Care's response Hello Snehal,

Greetings!

We understand your disappointment here. We did check the above issue and see that extension was not confirmed as the payment was not made within the time limit and you were billed for dropping the vehicle late. However, as one exception, we have reversed the late charges and charged you the extension fee.

The amount of Rs. 2369 is processed to your source account and the amount Rs. 390 is processed through IMPS.

Regards,
Appachu
Zoomcar