[Resolved] Zoom Car — refund not provided for car booking

nipun umat

Address:

Mumbai City, Maharashtra

I had booked a car 1 month back . Until now i have not been refunded the money. There is no costumer support available.
Very bad experience with zoom car.they have my 4000₹ which they are not refunding.
Moreover the car they provided was very dirty from the inside.
I had booked a car with fuel but they gave me a car with very less fuel and the fuel amount has not been refunded.
Trip id is JPS66SQLS.

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Mar 8, 2020

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Feb 06, 2020

Zoomcar Customer Care's response Hello Nipun,

Greetings!

We are sorry to know that you have not received the refund. Upon checking, we see that due to some technical glitch the refund was not processed, we have now created the refund through IMPS. An option stating "Get Refund" shall get highlighted under the respective booking ID in your application within 24 business hours. Please click on the option and add your bank details on the landing page. Once you click on submit, the amount shall be instantly transferred to your bank account.

Regards,
Ramya. S