[Resolved] Zoom Car — refund not received after 2 weeks

kshitij94

from Bengaluru, Karnataka

Address:

560038

Hi, my booking JPS6BWNRV ended on 02 June 2019, according to the emails I have received and the refund status in the app states that the refund should reflect in my account by 18 June 2019, but I haven't received any refund amount from zoom car yet.

Booking Details:
ID: JPS6BWNRV
Completed on: 02 June 2019
Refund amount: Rs. 2999
Refund Deadline: 18 June 2019

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Aug 13, 2019

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Jun 21, 2019

Zoomcar Customer Care's response Hello User,

Greetings!

Upon checking, we see that the refund has been initiated to the account on 08/06/19, the same shall reflect in your account on or before 23rd June. Hence, we request you to wait.

Regards,
Ramya. S

Jun 24, 2019

Updated by kshitij94 Hi, its 24 June today, yet i haven't received my refund today, can you show me some proof that you have at least initiated the process, sending emails and pushing the deadline doesn't resolve the issue.

Verified Support

Jun 27, 2019

Zoomcar Customer Care's response Dear User,

Upon checking, we see that the refund has been processed to your bank account.

Here's the reference number for the transaction.
Reference Id[protected]

Regards,
Sowmya