Zoom Car — Refund not received after numerous attempts

Address:	Bangalore, Karnataka, 560032
Website:	www.zoomcar.com

The latest case registeration number with zoomcar customer care is 325782. I had rented a Ford ecosport for a weekend trip to mysore. I noticed a bit of wheel misalignment while steering opon taking delivery from Eements mall branch Thanisandra. I informed about my finding to the Zoomcar incharge or assistant. He took a test drive and told me its all fine and that the car was just checked. Upon reaching our destination I got wheel puncture in the back left tyre which I fixed. After driving for a while the front right tyre got worn out in the middle of the highway causing a bit of panic. Replaced that with the sparetyre. I called zoomcar for roadside assistance, the team from ford advised me to take a cab as the front left tyre was also completely worn out due to misalignment. The zoomcar customer care executive also advised taking a cab whose fee will be refunded. I have submitted my bill for Rs3800/-, a few months back and still not have received any refund. Kindly do the needful.