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Zoomcar

Zoom Car — refund not received and no communication from their side

I have cancelled my trip and they also stated that refund processed but after waiting for 16 days i am writing here. I have tried several times zoom car customer care but no reply from their side. Please help me what to do and how i will get my money back?
Zoom car booking id: JPS6NOS7F
Booking cancelled on : 24/03/2020
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    #308, 1st to 3rd Floor, 100 Feet Main Road, Indiranagar, 1st Stage, Bangalore North, Karnataka, India - 560038
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