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[Resolved]  Zoom Car — Refund not received for cancelled booking since 16tg May 2020

I had cancelled my booking on 16th May 2020 and despite multiple calls to their customer care zoomcar has not refunded my booking amount that was paid through card. Its more thn 1.5 months and their policy states refund within 5-7 working days. During lockdown not a single day zoomcar has stopped fresh bookings then why delay in refunds. They are sitting on customer’s money. Request please look into this
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Jun 30, 2020
Complaint marked as Resolved 
I have not received the refund. How can the status be marked as resolved. You are requested to keep the case open till I receive resolution from zoomcar
Zoomcar customer support has been notified about the posted complaint.
Jun 29, 2020
Updated by [email protected] Sharing the booking and cancellation details in attached umage

Jun 29, 2020
Updated by [email protected] Cancellation details (16th May) and pending amount status as on 29th june 2020

Verified Support
Jul 01, 2020
Zoomcar Customer Care's response Hello Meetu,

Greetings!

We are apologize for the delay caused in processing the refund. We are working on processing your refund, due to the crisis of COVID-19, it is taking more than the expected time to process the refund, rest assured, the refund will be processed as soon as possible. We are requesting your patience in the interim.

Regards,
Imran
Zoomcar
Jul 01, 2020
Updated by [email protected] Kindly note on 29th June 2020 I was told by Mr. Mahesh (customer care executive) that I will be given a link for bank details within 24 hours and payment will be made immediately with bank transfer. However, pls note no email has been given, neither any transfer. I again called zoomcar customer care yesterday, the gentleman told me that respective team will get in touch but no one has called or resolved the case.

Short point is I am following up rigorously since 1.5 months but zoomcar is not refunding my money that I paid them months back. Pls refund the amount ASAP
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