Zoom Car — refund not reflecting in my nre bank account

I have not received refund for my following two zoomcar bookings, even after so many phone calls and writing mails to customer care.

They are telling amount is refunded but as my account is a nre account, it is not credited

1). Booking id jps6thmbh - pending since 2017, rs, 7260

2). Booking id jps6nkpvu - pending from 25/3/2020, rs. 20210