Zoom Car — Refund not yet initiated since April 14, 2020- ID: JPS6NKCQA

Address:	308, 1st to 3rd Floor, 100 Feet Main Road, Indiranagar, 1st Stage, Bangalore North, Karnataka, India - 560038
Website:	www.zoomcar.com

Booking ID: JPS6NKCQA

I made a booking with Zoomcar for the travel period date from 27/04/20 6:00AM to 30/04/20 7:00 AM and the amount was paid already with advance amount too of Rs 7472. But unfortunately due to the COVID-19 situation and lockdown, I priorly cancelled the booking JPS6NKCQA 10 days before my travel date i.e on April 14, 2020.

As soon as I cancelled, I received an email mentioning that I will get full refund of Rs 7472 ( With Zero cancellation fees and Immediate full refund as soon as we cancel as already mentioned by Zoomcar before the booking ) by Wed, 15 April 23:32.

After a week I tried contacting customer care executive. But no one picked the call even after continuously waiting on the call for 30 minutes. Then I hung the call thinking about COVID-19 so no one will respond and so I sent mail regarding the update of the refund status. But they told to wait for 2-3 weeks, so I waited for 3 weeks, but still the issue was not resolved.

Again I sent the mail regarding the refund status, the executive was just copying and pasting the content of the mail that they sent already mentioning wait for 2 weeks.

So I again waited for 2 weeks and after its been completed yesterday, today I sent the mail regarding the status, but again I received the same copy paste email to wait for 2-3 weeks.

So I want to escalate this situation to the most superior level person so that my problem will be resolved.

I knew this was not the first time Zoom Car was doing, I had already faced this type of situation with Zoom Car but after complaining I got my refund after 15 days, but this time it was more than 45 days(1.5 months) which was unacceptable.

So I want to escalate the blue code of this situation so that I would get my full refund of Rs 7472 as early as possible.