[Resolved] Zoom Car — refund not yet processed.

gregore joy

from Hyderabad, Telangana

Address:

Hyderabad, Andhra Pradesh, 500032

I have done a booking in zoom car on from may 1 to may 2. My booking id was jps6brfxv. Total i paid rs. 4766. Trip cost was rs. 2300 and there was a refund of rs.2406. As per the policy of zoom car, the refund should be initiated within 15 days. So i waited for more than 15 days and still, i didn't get the fund.

So please take necessary action.

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Jun 24, 2019

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

May 20, 2019

Zoomcar Customer Care's response Hello Gregore,

Greetings!

We are sorry to know about the delay in processing the refund.

Upon checking, we see that the refund has been processed through IMPS.

The amount has been initiated through IMPS. Please note, within 24 hours a link shall be shared to your registered email ID. Kindly log into your Zoomcar account on the website and then click on the link. On the landing page, please add your bank credentials and submit. The refund amount shall be instantly transferred to your bank account or you can log in through the app. Navigate to your completed bookings page. Under the respective booking, you shall find the option "Get refund". Click on the same and add your bank credentials. Once done, within 24 business hours, the amount shall reflect in your bank account.

In case of any queries, please send us an email to [protected]@zoomcar.com. Our team shall revert with an update.

Hoping for your kind understanding here.

Regards,
Sowmya