Zoom Car — Refund not yet received 30 days over

Pls never use zoom services as they are cheaters. I have not received my cancellation refund plus my petrol expenses and my refundable deposit. Its been almost 30 days now. If you email them they never respond to our emails. If we try calling them it's not a toll free service too for each call they charge about 3rs that for 40 seconds. I have lost around 100rs till now. One more thing each time when i somehow connect with them they say a date for refund but i have not receive the refund yet.

My total money which is pending for refund is around 15500 rs.

I have attached the screenshots for your reference & call recording which i made today