[Resolved] Zoom Car — Refund not yet received for cancellation done in April 2020

Yesotha Kannan

from Chennai, Tamil Nadu

Address:

Karnataka

19Jun 2020

Hi .This is Yesotha from Chennai

My Zoom Car booking id is JPS6664HS

After many followups, no response from Zoom till now for my cancelled booking in 26th April 2020 regarding the refund of Rs, 4240..(due to covid 19 - cancellation done by Zoom itself)

No one answering the customer care also, they just keep us hold for long time and disconnect it without talking.
I am a long time customer with ZOOM (more than 6 years). Didnt expect such a respone..

Also i sent lot of emails to their support team as well. but no response till now.

I would like to withdraw the refund through IMPS. Can u please help me out???

+1 photos

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Aug 22, 2020

Complaint marked as Resolved

No refund done till now.. No response from teh company as well. Pls dont post it as resolved.. open the ticket again

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Jun 24, 2020

Zoomcar Customer Care's response Hello Yesotha,

Greetings!

We are sorry for the delay in processing the refund. Our team is working on processing all the refunds and it will be initiated on priority also, we will notify you once the refund is processed successfully. We request your kind patience in the interim.

Regards,
Ramya.S

Aug 22, 2020

Updated by Yesotha Kannan Hi Ramya.. Its been 5months now and i havenot received the refund and no response from ZOOM also.. Really frustrated with your service and pls rfund my money immediately.. pl dont give anymore excuses.. i have waited for enough time. Hope u will understand and do the needful.