[Resolved] Zoom Car — Refund of booking amount

shivanianil28

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka, 560062

With reference to Booking ID: JPS6VK93Q, the booking was cancelled 24 hrs before the travel and the balance amount Rs.18, 590[Rs 18, 790(booking amount)-Rs. 200(cancellation charges)]is still not transferred to my account. Its been more than a weeks time that its cancelled. I have been calling the customer care guys almost all days and they have been giving false promises of transferring the money. This was my first booking on Zoom Car and the service was BAD. There were 2 complaints registered and even after that no action was taken. I want my money back as soon as possible.

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Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2015

Zoomcar Customer Care's response Dear Shivani,

Greetings from Zoomcar!

Thank you for your time over the phone. We sincerely apologieze for the delay in initiating the refund. As discussed, we have sent you an e-mail requesting your bank details so that we can proceed with NEFT. We appreciate your understanding and cooperation in this regard.

Regards,
Team Zoomcar.