[Resolved] Zoom Car — refund of fuel bills | |||||
We made a booking with zoom car : booking id - jps64fc3p. When we received the car it was in apathetic state with absolutely no fuel in the car. I refilled the car with 1500 rs fuel and as per policy i uploaded the bill for a refund. I now see that a refund of 889 only has been generated and 500 credits given. It is absolutely not right to block someone's money as credits when you have already charged for a car with fuel. Customer care does not entertain my concern and emails are not answered. In a small way they are fooling around with consumers and we are helpless about it. Looking for some serious help on this as zoomcar once a great option for self drive cars is now looting and fooling people around. Was this information helpful? | |||||
Dec 10, 2018 Complaint marked as Resolved Zoomcar customer support has been notified about the posted complaint. Verified Support Nov 08, 2018 Zoomcar Customer Care's response Hello Varun, Greetings! We are sorry to know about your disappointment. Fuel refund is processed based on the fuel estimate calculated. The fuel estimate is calculated by considering the facts such as the fuel percentage, kilometer driven, mileage and the fuel tank capacity. Based on the calculated estimate, the refund has been processed. Unfortunately, we will not be able to process the complete refund of the fuel bills shared. Hoping for your kind understanding here. Regards, Sowmya | |||||
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I tried using pedl cycle first time.so ibdownloaded the app and linked with payment.however, when i go for scaning of the cycle code for unlocking, it gives a message as "phone number not verified". I cud not use tge cycle because of this error. Appreciate your urgent help. My app login is with my cell [protected]
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Nikhil