[Resolved] Zoom Car — refund of rs 35, 000 pending from past 3 months : (

Simplyabhi

Address:

Bangalore

Hello, consumer forum.
I had done the following 8 bookings on zoomcar. Booking date: between 13 feb 2020 to 15 feb 2020. I was assured in february that i will be refunded back the whole booking money if i cancel my booking 24 hours before the start of my booking. Disputed booking details are as mentioned below.

Booking id - date of service - booking amount to be refunded - days of cancellation as of today
Jps6novxw-25 july 2020- rs. 4375 - more than 60 days ago
Jps6novfg - 18 july 202- rs. 4242- more than 60 days ago
Jps6nov2q - 11 july 2020 - rs. 4327 - more than 60 days ago
Jps6novti - 04 july 2020 - rs. 4238 - more than 60 days ago
Jps6novdb - 27 june 2020 - rs. 4227 - more than 60 days ago
Jps6novsa - 20 june 2020 - rs. 4295- more than 60 days ago
Jps6novpm - 13 june 2020 - rs 4375 - more than 60 days ago
Jps6novyc - 06 june 2020 - rs 4286 - more than 60 days ago

Sir, i am a car enthusiast and i usually book to drive the car on every saturday. But due to the ongoing covid situation, i had to cancel these bookings. It's been more than 60 days since i am chasing zoomcar customer care begging (I am really begging for my own hard-earned money) for my money but they are giving an excuse that the payment gateway is down and they are not able to refund the money and they are giving me this excuse since 60 days. Sir, it would be really great of you if you can help me with getting my refunds. I have even written to the company ceo and india's head but no one wants to reply me back. Attached is the screenshot. Their emails for your reference: [protected]@zoomcar.com, sudhindra. [protected]@zoomcar.com, hemanth. [protected]@zoomcar.com. No one is having the courtesy to come and give me a resolution and i am feeling cheated and i have already called customer care more than 100 times.

Sir, you can always reach out to me for further clarifications. Thanks.

Jai bharat!
Abhimanyu saini
+91-[protected]

+3 photos

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Aug 6, 2021

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Jun 24, 2020

Zoomcar Customer Care's response Hello Abhimanyu,

Greetings!

Please accept our apologies for the delay in processing the refund. We do not want to keep our customers waiting for the refund. Unfortunately, due to an internal issue, we are unable to process the refunds and our team is working on it. Please rest assured, you shall get the refund, however, it shall take some more time for us to have it processed. We are requesting your patience here.

Regards,
Ramya. S