Zoom Car — refund problem (unprofessional attitude)

I had booked a cab in feb 2020 for travel in may 2020 (Booking id # jps6njw9f) however due to pandemic i had to cancel the booking.
I had cancelled the same on 09th april, but still the amount is not refunded to me.

I tried to contact customer care but without luck.

Please try to resolve the issue as earliest.