[Resolved] Zoom Car — Refund processing

Lakshmi Narayanan Venkatesan

from Chennai, Tamil Nadu

Address:

602105

I booked a zoom car on 01/01/2017, Booking ID : JPS6VBZF0.
I was charged Rs.[protected] towards security deposit & 2880 towards car rental). While booking I paid the amount totally as a single payment.

However, after the ride was completed, I was informed that refund will be processed within 7-10 days. It has been 8 days since the ride and I still haven't received the security deposit.

With Internet banking & Online transactions happening swiftly these days, I wonder why is the refund amount released after a long period. What is the reason to hold the payment for so long ? Who enjoys the interest benefits ?
I should say, the ride was a hassle free, while the refund ain't.

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Feb 14, 2017

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Jan 13, 2017

Zoomcar Customer Care's response Hello,

Greetings!

Hello Bhavesh,

Apologize for the inconvenience caused. We did have a check and see that the refund has been initiated from our end on 1st Jan 2017 10:08 PM

The amount will reflect in your account in 5- 15 business days (excluding Saturday, Sunday and Public Holidays).

Appreciate your understanding in this regards.

Regards,
Kiran.S