[Resolved] Zoom Car — refund related complaint

PrateekPatel23

from Mumbai, Maharashtra

Address:

Ahmedabad, Gujarat

I completed a booking in zoomcar on 4th of october, i returned the car on time and gave it in the same condition. They charged me an amount of 3000 and an additional 150 for fuel which is yet not deposited to me. It has been more than 22 days. They gave me an arn no. With which my bank was unable to help me.
Booking id-jps6xbq31
Please assist me if someone can help me regarding this.

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Nov 30, 2019

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Oct 27, 2019

Zoomcar Customer Care's response Hello Prateek,

Greetings!

Upon checking on the booking ID JPS6XBQ31, there were no charges have been levied on the booking, and we have already credited the security deposit and fuel refund of Rs 3149/- to your source account. Please have checked with your respective bank if the amount is not reflecting in your bank account.

Regards,
Imran

Verified Support

Oct 27, 2019

Zoomcar Customer Care's response As requested, please share the bank statement we shall have a check and update on the refund.

Regards,
Imran