[Resolved]  Zoom Car — refund related issue

Address:	Indore, Madhya Pradesh
Website:	www.zoomcar.com

Today, for the whole day i had been struggling because of zoomcar!!
I had booked one tata tiago for today morning from 5:30 am to 9:30 am, i went there to unlock my car but due to some technical issues with the app, i was not able to do so, after trying for 30-40 minutes, i was finally able to connect with zoomcar customer support to get this car unlocked, the car was unlocked at 8:30 am and zoomcar gave me extra 1 hour against my loss of time and 3 hours struggling for unlocking the car!!
I thought all the dark clouds are gone and now i can enjoy my trip for atleast 2 hours that i got from zoomcar but, it was not over yet.
At the time of returning the car, a lady called me for update whether i am delivering the car or it is taking time she also suggested me that your time is 10:30 however you can drop the car by 10:45 as it is the buffer time given to deliver the car. I did the same, delivered the car by 10:45 am but as the app was not working, i had to call the customer support again for resolution of this, the lady had taken 30 minutes to close this trip, those 30 minutes late fees has been charged to me.
There is no resolution from zoomcar customer support even after multiple follow-ups.

Hence requesting your support to get this refund as early as possible

Thanks,
Prem kumar