Zoom Car — refund related to zoom car booking jps6nq1w7

Address:

Ground Floor - Enzyme Tech park, #4 Building, Domlur Service Road, 13, HAL Old Airport Rd, Domlur I Stage, ISRO Colony, Domlur, Bengaluru, Karnataka 560071

I have reached out to zoomcar help and support on more than 10 occasions in the last 3 months and have received no response on my refund related query. Below are the details of the information received and actions taken along with the unresponsiveness of the zoom car support team.

Actions that are taken for booking id jps6nq1w7:
1. Made booking jps6nq1w7 using the zoomcar app on 25th feb 2020 by paying 12885 by my credit card ending with xxxx-xxxx-xxxx-6825.
2. I canceled my zoomcar booking with id jps6nq1w7 on 30th march 2020 by agreeing on the charges of 200 as cancellation amount and the refund balance as 12685 that needs to be credited by zoomcar back to my credit card. I received a confirmation about the cancellation by zoomcar by an sms.
3. I received an sms from zoomcar saying the refund will be initiated by 31st march.
4. I raised several queries from zoomcar support and everyone mentioned that i would be updated by email/call about the delay in refund.

Please note the following trouble that i have to incur due to zoomcar incapability of processing the payment.
1. I made the payment for the booking with id jps6nq1w7 with my credit card on 25th feb.
2. The credit card will expire by 09/20 and the delay in refund by zoomcar will lead to an inconvenience at my end to spend the money credited to my credit card within the limited time frame remaining in my card (09/20).
3. To avoid the outstanding and extra charges i have now paid an additional 12685 for the zoomcar booking from my credit card but the delay in refund may lead to complications in retrieving it back.
4. Zoomcar executives have not informed me about the reason for the delay in my booking and have given very generic issues (Lockdown/covid-19/pandemic). But as per my understanding, this is a clear case of credit reversal that is happening and being processed by other companies and banks are also supporting this.
5. There isn't a need for physical inspection or personnel to be on the ground for my case with the booking id jps6nq1w7 and can be processed from home as the booking was canceled two weeks in advance.

Unanswered queries by zoomcar:
1. Why didn't zoomcar intimate me about the exact reason for the delay that i have been asking about in an email?
2. Has zoomcar noted the credit card expiry and details of the reversal needed for my booking well in advance so that i can utilize the credit?
3. I need the bank details along with the transaction details (Incase raised already) from which zoomcar will refund the credit for the booking jps6nq1w7?
4. Today it is almost 6 weeks since my cancellation request, how much longer would it take to credit the refund?