[Resolved] Zoom Car — Refund to be received from Zoom Car

sumish s

Address:

House No GVRA 74, Green Valley, Vayalikada, Muttada P. O, Sadhanandham

I have travelled to Trivandrum Kerala from Kochi kerala on May 5th 2020 by taking a zoom car for rent from Kochi. I have dropped the car on Trivandrum on the same day. I was informed to pay a security deposit of Rs. 3000 before taking the car during the time of booking and was informed that the amount will be refunded to me once I drop the car in Trivandrum. Also I was informed that the fuel charge will also be refunded. I have filled fuel for Rs. 700. However I haven't received the total amount of Rs. 3399 with a reduction of Rs. 300 as a drop down charge by them. I have followed up with the Zoom Car Kochi Manager, Mr. Krishnan. He assured that the amount will be credited in 7days. Till today I have not received the amount. I have even contacted the customer care but they are not giving a proper response.

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Aug 12, 2021

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Sep 26, 2020

Zoomcar Customer Care's response Hello Sumish,

Greetings!

Due to certain unforeseen situations, we are unable to process the refund for the booking as of now. However, we are already working on this and the refund will be processed at the earliest. We request your patience in the interim.

Regards,
Appachu
Zoomcar