[Resolved] Zoom Car — refunds and behaviour | |
I booked the car for 90km on sunday at 11:30 pm by paying for with fuel and when i reached at the location the zoom car person told me to fill the fuel as there was no fuel and claim it by uploading the bills when i dropped the car he checked the vehicle verified it and told me everything was fine by then the car reading was less then 90km and when i called cc they told we cannot refund you the fuel amount as there was already fuel. I mean are you serious??? If there was a fuel why would i again put the fuel in it?? And even after uploading pictures they told me they won't refund as there was already fuel... Along with that they have charged me for damage dispute which was not caused by me as per the zoom executive verified it. And they want me to put the picture in that late night were there was no light. These people are deceiving the people... My only suggestion is to never opt for any zoom service... You can contact me anytime at [protected] Was this information helpful? | |
Oct 6, 2019 Complaint marked as Resolved Zoomcar customer support has been notified about the posted complaint. Verified Support Sep 04, 2019 Zoomcar Customer Care's response Hello Huzefa, Greetings! We understand your concern here. We did check the booking and see that the right-back door was damaged during your reservation. Hence, we have levied the charge. Also, the fuel refund is not initiated as the estimate does not match the fuel. Hence, we have not processed the fuel refund. Regards, Ramya. S | |
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