[Resolved] Zoom Car — refunds still not received

Omkar Sankhe

from Noida, Uttar Pradesh

Address:

Mumbai City, Maharashtra

Dear team,

We had booked a car from Zoomcar App on 15th of June and completed the journey on 16th. Booking id JPS6BVRN7

We were supposed to get the refund of rs 2552 after 15 days of the journey completion.

Its almost more than 3 months since the journey and the refund has still not been received. We need to know why there is such a delay..? This is really unethical.

+1 photos

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Oct 4, 2019

Complaint marked as Resolved

Had to put up a lot of emails to the support. Calling them was of no use. After relentless emails they finally completed the refund after 3 months.

Zoomcar customer support has been notified about the posted complaint.

Oct 04, 2019

Updated by Omkar Sankhe Unable to dial support too, still no refund even after countless emails. Pathetic service. Would not recommend this app to anyone henceforth.

Oct 04, 2019

Updated by Omkar Sankhe Refund received. Closing thread.

Verified Support

Oct 09, 2019

Zoomcar Customer Care's response Hello Omkar,

Greetings!

Thank you for notifying us.

Regards,
Ramya. S