[Resolved] Zoom Car — Refund/unnecessary charges

Guptapunit555

from Delhi, Delhi

Address:	New Delhi, Delhi, 110045
Website:	Zoomcar.com

I booked zoom car on 27may timing 9pm to 7am booking ID JPS6TU6HJ with in 15 mins I cancelled it and I pay Rs 6110 and they refund Rs 5000 not full amount.i Call and talked with customer care they told this is our deal we refund only Rs 5000 not deal amount.. What is this rubbish policy they makes us fool..this is my first and worst experience with Zoomcar.
Please refund my whole amount or Rescheduled my booking I'm first time user of zoom car.

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Jul 5, 2017

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

May 28, 2017

Zoomcar Customer Care's response Hello Rahul,

Greetings!

We understand your concern here and we did check the above issue. We see that you have made a deal booking and as per the policy, we will be unable to process the refund of the booking fee.

Regards,
Zoomcar

May 29, 2017

Updated by Guptapunit555 This is a worst policy need to change.your company has not any right to deduct a single rupees on cancellation. Please refund my whole amount

Verified Support

Jun 01, 2017

Zoomcar Customer Care's response Hello Rahul,

We are sorry to let you know that we will be unable to reverse the cancellation charge as it is a deal booking.

Hoping for your kind understanding in this regard.

Regards,
Zoomcar