Zoom Car — Reg your service and my reimbursement

Address:	Bangalore, Karnataka, 560034
Website:	www.zoomcar.com

I booked a car on 8th sept 2016 booking id # jps6v5afi and went to shoolgiri tamilnadu. I was returning back and while driving all of sudden gear became free. After that i called you guys around 8:30 pm explained my issue so you guys told me that to wait for an hour and you are sending a cab for me as well as towing van to tow the car. At 9:30 i got a call that zoomcar person is starting from bangalore and he will reach to my location in an hour so again i waited 1 more hour. Again no one called me so i called zoomcar at 10:00 pm that no came yet so they told me that because of karnataka strike they are unable to cross the ka-tn border. After that an executive arun taken the whole case and explained me that i should park the vehicle to any safe location and remove the number plate just because it was ka no vehicle so there was chances that people will damage it as i was in tn.
After that i found me alone there because all the shops were already closed. I waited there till 12:30 without any hope. At last i found a cab driver and he suggested me to park the vehicle to any safe location so i searched a hotel in around 2-3 km from there and that cab driver arranged towing chain etc and finally they tow the car and parked the car to that hotel parking and same cab driver dropped me to bangalore.
Next day i got a call from zoomcar and they asked all the details that where i parked the car how much i spent an all. I explained everything to them. They asked me for bill too so i told them that at that time 1:00pm midnight no professional services was available there so that i can use and get the bill. They said me that they will get the car from there next day and reimburse my amount after that.
As well as i also told them to contact the cab driver and hotel person so that they can verify the payment which i made to them. I had already msgd cab driver and hotel person contact number to them. They simply denied to provide me any support and in that situation i took care of their car and now they are asking me for bill soft copy. I already explained that i spent inr3500 in towing the car, paid to hotel person for parking and returning back to bangalore.

From that day after 15 days i contacted zoomcar and they told me that they will call me back which i never got. I mailed them 5-6 times and finally i got the reply that,

With reference to your mail, apologize for the delay in response. However, request you to revert us back with the soft copies of the bills to assist you on the refunds.