[Resolved]  Zoom Car — regarding booking jps 6xg lwc

First of all it is extremely hard to get in touch with your customer service team. First, i need to call a premium number that costs me bomb and every time i select an option to talk to someone the line disconnects. The emails, i sent are never responded too. It was not this bad in the past.

Now regarding the booking, my pickup location was changed from mumbai airport to bandra one day before the start date and you can imagine it was harrowing in the crazy mumbai traffic.

The card that i got was also very dirty and i had to get it cleaned.

I was told that i can submit taxi bills to and from the airport and also for the car cleaning, which i did after completing the booking. It has been more than 10 days and i have not gotten the refund and there is no way to contact support.

Also, i must mention your lop sided fuel policy, where i am required to pay if i do not return the car at the exact fuel level when i started the trip but do not get compensated if i return the car with a higher fuel level.

When i started the trip the car was at 6% fuel level and there is no way one can calculate the exact fuel level after driving for over 1200 kms. I felt i was cheated.