[Resolved] Zoom Car — regarding deduction of the deposit amount | |||
I have booked maruti swift for rental in the booking id: jps64bqto for the period 4/11/18 to 5/11/18. The car tyre had a puncture in my drive. The equipments were not provided properly so i had a delay of 3 hours and i paid extra for being late also. They did not get any sign of vehicle condition, but they tells that i have marked that all parts of vehicle are good. Now they have said the tyre is being damaged by me and deducted 4000 from my deposit. Was this information helpful? | |||
Feb 8, 2019 Complaint marked as Resolved Zoomcar customer support has been notified about the posted complaint. Verified Support Jan 08, 2019 Zoomcar Customer Care's response Hello Soudhagar, Greetings! We understand your concern here. Upon checking with the above mention booking ID, the charges have been confirmed after a thorough check. We regret to inform you we will not be able to reverse the charges here. Regards, Imran Zoomcar | |||
 2 Comments | |||
Comments
First of all your customer service has told me that I have signed a paper regarding the condition of the vehicle that I used in prior of starting my journey. But I have not signed any papers or documents. Is there any forgery done by your people. You say that after a thorough verification you have debited the amount. But you dont investigate your people.
Zoomcar Customer Care's response, Jan 10, 2019
Verified Support
Hello Soudhagar,
We understand your concern here, we shall surely have a check on the complaint raised.
Please share your booking ID for our reference.
Regards,
Sowmya
We understand your concern here, we shall surely have a check on the complaint raised.
Please share your booking ID for our reference.
Regards,
Sowmya
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Greetings!
We understand your concern here. Upon checking with the above mention booking ID, the charges have been confirmed after a thorough check. We regret to inform you we will not be able to reverse the charges here.
Regards,
Imran
Zoomcar