[Resolved] Zoom Car — regarding refund for cancelled booking

rg8051

Address:

New Delhi, Delhi, 110085

Team, I made booking for zoom car for dec13, 2018.The booking was cancelled by zoom car at the last moment stating the reason the selected vehicle is not available and offered a downgraded vehicle.I refused to take downgraded vehicle and ask for cancellation.The booking was cancelled by zoomcar but no refund has been processed yet inspite of several reminders to customer care.They only say one thing wait for 24-48 hrs we will get back to you.Please review.

Attached is the snapshot for cancelled booking which contains the booking id as well.

+1 photos

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Feb 11, 2019

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Jan 08, 2019

Zoomcar Customer Care's response Hello User,

Greetings!

We apologize for the inconvenience caused. We did check the above issue and see that we were unable to serve the booking owing to vehicle shortage. We have already escalated the issue to our ground team to take necessary measures on this.

With regard to the refund, we have shared the NEFT to the registered email ID. Request you to revert to the same mail by sharing the bank details, we shall have it checked and do the needful.

Regards,
Ramya. S