[Resolved] Zoom Car — regarding the pop ups

Madhuri Gokulkar

Address:

Plot no 18, Girish Society, Warje, Pune, Pune, Maharashtra, 411058

I am writing this message to you regarding the shuttl app pop ups. The advertisements pop up after every 5-10 seconds and it redirects to the playstore app asking me to update the app which is already updated. This is really disturbing and irritating as i am not able to carry out any functions on my phone. Please do the needful as soon as possible.

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Apr 9, 2019

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Mar 05, 2019

Updated by Madhuri Gokulkar I am writing this mail to you regarding the shuttl app pop ups. The advertisements pop up after every 5-10 seconds and it redirects to the playstore app asking me to update the app which is already updated. This is really disturbing and irritating as I am not able to carry out any functions on my phone.

Verified Support

Mar 06, 2019

Zoomcar Customer Care's response Hello Madhuri,

Greetings!

We are sorry about the trouble. We request you to kindly share the below details for us to inspect the issue and help you with the same.

1. Your registered email ID.
2. While using which app are you getting the pop-up.
3. Please let us know whether you have an Andriod or an iOS app.

It would be great if you could share the screenshot of the page, it would help us inspect the issue better.

Regards,
Sowmya

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Comments

Arun Kumar P

from Bengaluru, Karnataka

Hi team I have taken Scorpio KA 51 AA6741 on Feb 23 at 10:30 pm and end my trip on 24 Feb 3:32 AM. But I am not able to end trip. It's not connecting with server.

Zoomcar Customer Care's response, Mar 7, 2019

Verified Support

Hello Arun,

Greetings!

We are sorry to know that you are unable to end the trip. Please share the booking ID if the issue is not resolved.

Regards,
Appachu
Zoomcar