[Resolved] Zoom Car — security deposit inr 5000 not refunded

Mayank Silswal

from Gurgaon, Haryana

Address:

U-402, VVIP ADRESSES GATE NO 4 rajnagar extension, Ghaziabad, Uttar Pradesh, 201002

I had ended my trip and returned the car a week b4 zoom car has not yet refunded my deposit back even they said they will send upto 7 may2019... My booking id is jps6b8amb
On 6 may night 12:02 am i returned the car. Kindly help regarding this issue.. As many people are giving negative issues regarding this security deposit return by zoom car.
Thanks

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Jun 16, 2019

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

May 15, 2019

Zoomcar Customer Care's response Hello Mayank,

Greetings!

We apologize as you have not received the refund.

The amount has been initiated through IMPS. Please note, a link has been shared to your registered email ID. Kindly log into your Zoomcar account on the website and then click on the link. On the landing page, please add your bank credentials and submit. The refund amount shall be instantly transferred to your bank account or you can log in through the app. Navigate to your completed bookings page. Under the respective booking, you shall find the option "Get refund". Click on the same and add your bank credentials. Once done, within 24 hours, the amount shall reflect in your bank account.

Regards,
Ramya. S