[Resolved] Zoom Car — spare tyre was already missing still damage charges applied

pratik2424

from Pune, Maharashtra

Address:

Zoomcar Pvt Ltd, Bangalore, Karnataka, Gautam Buddh Nagar, Uttar Pradesh, 201301

I had booked zoomcar on 12/05/2019 and my booking id is jps6bg0z8. The spare tyre was already not there when i received the car still zoomcar is applying false damage charges against me. I am supposed to get refund of ₹4680 and the company is asking me for 4000₹ of damage charges outstanding. What a cheat and fraud company. Checked this website and there are thousands of fraud cases against zoomcar.

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Jan 14, 2020

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Dec 14, 2019

Zoomcar Customer Care's response Hello Pratik,

Greetings!

We understand your cocnern here. Upon checking. The issue was not reported during the vehicle to pick up about the spear the missing. The charges have been confirmed after a thorough check. We regret to inform you we will not be able to reverse the charges here.

Regards,
Imran
Zoomcar