[Resolved] Zoom Car — Stealing and hidden charges.

shobit2914

from Bengaluru, Karnataka

Address:	Bangalore, Karnataka, 560068
Website:	www.Zoomcar.com

I booked a car on zoomcar.com for 25-26th March 2017 for 2 days. The pickup was in Meenaxi mall bangalore.I returned the car next day same place and thought everything was fine till I got this hefty bill of 9000 which included a fraudulent charge of 2500 for overspeeding.

Fraudulent charge of 2500 posted in my final bill as overspeeding fees while its clearly not mentioned anywhere during booking. On contacting the company they say its embedded in there policy documents.

Clearly this is a hidden fee fraudulently imposed on consumers.

When I went to return the car, the fleet person asked for my DL and said not to return it till the time I made the payment. As per my understanding this is called as stealing. My DL is with the fleet person as of now as well.

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May 3, 2017

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Mar 28, 2017

Zoomcar Customer Care's response Hello Shobit,

Greetings!

We do not needlessly charge our customers. Request you to kindly share your registered email ID to [protected]@zoomcar.com for us to check on the charges levied on the booking and revert with an update.

Regards,
Zoomcar