[Resolved]  Zoom Car — supply of vehicle in non drivable condition

Pathetic car condition.
When i picked up my vehicle from the site, it was in pathetic condition. The interiors were literally covered in dust and my dad frowned upon me for choosing an ill condition car. There were pebbles lying on the floor. Nearly 10 empty water bottles. Coffee cups. Ice cream sticks. Toffee wrappers. Mud on the seat/glove compartment. A pillow in the boot!!

It was in no way to drive. I had to take the vehicle to a cleaning place and took me a full 1 hour to get it cleaned. I had to pay 300 rupees for the express cleaning. All my trip was ruined right from the start.

I just want to know why was it not cleaned in the first place? As per logic, once a ride ends, zoomcar guys should get it cleaned, right?

I need a resolution to this. Please do something about it.
I have written to zoomcar twice and there has been no response from their end.
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Sep 12, 2019
Complaint marked as Resolved 
Zoomcar customer support has been notified about the posted complaint.
Verified Support
Jul 31, 2019
Zoomcar Customer Care's response
Hello Anmol,

Greetings!

We do follow a strict protocol in ensuring that the vehicles are well maintained. Reviewing your comments and images regarding the vehicle condition. We understand that we have failed to provide the vehicle in good condition. Please share the booking ID for our reference, we will look into the issue.

Regards,
Ramya. S
Aug 05, 2019
Updated by Anmol Sisodia
Booking ID: JPS6BY4J2
Earlier complaint raised through zoomcar portal with Case ID:1271591
Verified Support
Aug 08, 2019
Zoomcar Customer Care's response
Hello Anmol,

Thank you for sharing the booking ID. The issue is escalated to our ground team, we will surely take appropriate action so that such issues are minimized in the future.

Regards,
Ramya. S
Complaint comments 

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Booking ID: JPS6BY4J2
Earlier complaint raised through zoomcar portal with Case ID:1271591

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