[Resolved] Zoom Car — Tech issue and sent pickup location 20 km, from my location very bad customer service

RohitUpadhyay

from Bengaluru, Karnataka

Address:	560020
Website:	www.zoomcar.com/about

Today i had booked a zoom car and selected my nearest [protected]@1.51pm for 2.00 pm pickup. After booking confirmation the pickup location was 20km+ from my location. I tried to modify it but the app was not giving me access to modify it. I called customer care number of times and they have a big list of questions and button to select before reaching to customer care. Too much time taking. When i was able to reach them they are just making excuse for not changing location and do any modification in my booking and giving me excuse my system is not allowed to do that. Then for what they are sitting their i don't know and they are not allowing me to cancel my booking also my full money went in air. Very ridicules service and very uncooperative service staff.

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May 5, 2017

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Apr 04, 2017

Zoomcar Customer Care's response Hello Rohit,

Greetings !

We sincerely apologize for the inconvenience caused. We did check under your account and see that the booking is confirmed at the location which was selected from your end.

However, we have escalated this issue to our concern team to recheck and rectify the issue.

Hoping for your kind understanding in this regard.

Regards,
Zoomcar