[Resolved]  Zoom Car — Technical internal fault fine on customer

Address:	122002
Website:	www.zoomcar.com/delhi

I booked ford ecosport from zoomcar on 30 oct, 2016 starting from 5 am in morning till 10 am of 31st oct with booking id : jps6vaj99 paying rs. 5, 790 including home delivery option also, so the representative came at my location with the car at 5:00 am and completed the formalities by filling checklist and made me to look at car dents and scratches. It was cold outside so i didn't tried ac to be much low and it was running on 23 degree. I started driving from gurgaon through highway and reached at my home by 8:00 am keeping the speed limit in my mind. The whole day passed and while returning i changed my plan and extended the booking till 1:30 pm by paying rs. 720 to zoomcar, so that they should not charge late fine afterwards. I started from my home at 10:30 am and i switched on the ac at 18 degree as it was little suffocating inside, i waited for the 10 mins. That it might start cooling but it didn't and my whole journey passed waiting only for the ac to start cooling. I opened my window as the car was getting hotter inside. I successfully came back gurgaon and then firstly i receive a call from zoomcar customer care that sir you have to return the car at given location as you have extended the time, so we are not having any driver free to come and take the car from your home. I agreed to the same instead of paying the 300 bucks for home delivery. I was on my way to drop location, then i received the call from a driver of zoomcar that sir i am coming and you just wait near a metro station, so i started waiting and he came almost after 15 mins. And he started checking the car so i complained to him that i have suffered the whole way because of this ac and he ended the trip then and there only. Time was 1:45 pm at that spot, he took back the car. I did everything on time and went to my office and then in evening i got a message that you have some due amount, kindly pay it. But according to me, there should not be any due amount as i have already paid for booking and extending time also. I opened my app and what i see is that i am fined with rs. 10, 450 broken down as

Rs. 10, 000 - under body damage
Rs. 150 - late fee
Rs. 300 - late charge.

Interesting thing remaining is that when i called customer care for the same, they said the same story and i lodged a complaint with them that i want the whole justification for this damage amount. Next morning, i again got a call from one of the executive of zoomcar that sir the car has been sent to workshop for checking and we will be updating you after 2 days when the car is back. So, zoomcar you people are too smart that without checking the car you just applied the damage charge on me. According to your policies, customer who is taking a car form you is liable to pay damage caused unintentionally or whatever it is. Firstly, you did not made me or other customers check the car internally by any mechanic, so we are unaware of the internal condition of car and if something is happening internally then why we would pay for that. I am not going to pay a single penny for these fake reasons. I was a regular customer of zoomcar but after this incident goodbye zoomcar. Many others are there with same kind of service in market.