[Resolved] Zoom Car — technical issue and billing dispute | |||
I scanned the qr to start my trip on cycle #101923 at around 6:00 at the pune university premises. The trip started but the cycle was not unlocked and even until this time it is locked. I am being charged since 6:15 am in the morning. Trying to reach these guys to stop the trip, but the only option for me to complain is the email which will take 12 hours for response. I am gona be charged 24 rs by then which is not gona be refunded. Zoomcar was doing awesome business, not sure why they had to start something like this to earn money. Please its a request, please stop my trip. Was this information helpful? | |||
Mar 12, 2018 Complaint marked as Resolved Zoomcar customer support has been notified about the posted complaint. Verified Support Feb 06, 2018 Zoomcar Customer Care's response Hello Agilan, Greetings! We are sorry for the inconvenience caused. Request you to write to us through our contact us page on the application or website to end the trip or for any refund issue. Regards, Kiran.S . | |||
 3 Comments | |||
Comments
Incorrect cycle is on trip without being used and can not find the cycle.
Kindly end the trip 101583 from back end as we don't know when the cycle is.
Kindly end the trip 101583 from back end as we don't know when the cycle is.
Incorrect cycle is on trip without being used and can not find the cycle.
Kindly end the trip 101583 from back end as we don't know when the cycle is.
Kindly end the trip 101583 from back end as we don't know when the cycle is.
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My pedl bicycle number is 100220. I have parked the bicycle at banana beach bar which is listed as an active pedal station according to the map. However my trip is not ending. I’m leaving it here with the other bike close to it.
Kindly do the needful.