[Resolved]  Zoom Car — terrible experience - no car delivered, no refund

Address:

411027

I had a booking (Fully paid in advance - inr 13, 357 including refundable deposit of inr 5000) for a ford endeavour for the 15th of june 2019 from pune (Booking id jps6bhgqs) at 7am. Zoomcar was supposed to intimate me on the car's pickup location 3 hours in advance - forget 3 hours, it took me around 45 min to get to a customer service executive, who simply told me that the car is not yet assigned and asked me to wait little longer. 3 similar calls were made by me until 9am with no response, which is when they finally called to say that the car had an accident and i either have to choose another suv (Tata hexa was the only 7 seater available) or get a full refund asap and additional 1000 points (Equivalent to inr1000 as mentioned by malvika, their customer rep - i have the complete phone recording). I chose full refund and they promised me that it would be done within 5 working days. However, 2 weeks later i get a mail notification that only inr 10, 891 will be refunded (Screenshot attached), and they wanted my bank account details (For some strange reason, they couldn't refund to my credit card which was my original payment mode). I have made multiple complaints via the app (As once your trip is supposedly "completed" you can no longer reach a customer car exec), but in vain. I even reached out to one of their directors via linkedin (Jyoti sankar choudhury) but i have had zilch response. All related screenshots are attached - i want a full refund of inr 13, 357 as well as the 1000 points that they promised.