[Resolved] Zoom Car — the car was already unclean why am i supposed to pay for that?

Samuel D Samz

from Bengaluru, Karnataka

Address:	Bangalore, Karnataka
Website:	www.zoomcar.com

I took a ride and i was in a totally hurry and me and my friend that's it..

We never opened the read doors even but we noticed that there were some papers and covers on the rear part..

But anyways front is okay so we took the ride and later after a day i've got a notification some thing like i've to pay a cleaning fee of rs.1000???

What nonsense is this? And this is totally #.

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Jun 11, 2018

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

May 11, 2018

Zoomcar Customer Care's response Hello Samuel,

Greetings!

We understand your concern here and we did check the above issue. We see that our team has already reached out to you and updated on the above issue. As you have dropped the vehicle unclean, you are charged for the same.

Regards,
Appachu
Zoomcar

May 12, 2018

Updated by Samuel D Samz I didn't make it unclean ... while the car was handovered it self the car was dirty .

May 12, 2018

Updated by Samuel D Samz I'm not going to pay since you people are cheating customers ...

Normal car washing charges it self from 500

Why the hell i had to pay 1000 though it was not done by me?

This is car owners tricks to get extra money from the customers ...

#zoomcar making fraud over customers.

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