[Resolved]  Zoom Car — the condition of the car was pathetic

Address:

Bangalore, Karnataka

I hired a car on 20th nov 2018 from delhi, just wanted to let you know that the car was in a bad condition or i should say pathetic condition, wiper blades were not working and your executive told us to get it fixed from a service centre on our own and zoom car will reimburse and when we said that we will pay extra but please privide us with better car then we were told this is the only option we have and we asked her if we cancel the booking will we get any refund she said no we won't get anything so we took that car and later when we were driving we got to know that the shockers are also gone and not working completely ruining our back and spoiling our trip as were traveling to mountains and when we again complained to your executive named kamal pego he told us that you shouldn't have accepted the car and you would have got the refund and he was really rude and he made us feel as if we are lying, i just want to tell you that you and your team doesn't respect your customers time, money and value, we are highlyyyyy disappointed with your service and we will make sure that nobody from our side hire your car.