[Resolved] Zoom Car — The ride was not extended even after getting the confirmation on app

adya shukla

from Patna, Bihar

Address:	Gurgaon, Haryana, 122009
Website:	www.zoomcar.com

I booked a car from zoomcar my hooking ID JPS6VLZ9X was and was calling them to extend the trip time but the customer care executive were hell rude and were no help and were harsh on us then finally we managed to get the time extended by there app which was done but after we dropped the car we were told the trip was not extended and we were charged penalty for it.

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Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Jan 12, 2016

Zoomcar Customer Care's response Dear Anshul,

Greetings from Zoomcar!

Booking ID: JPS6VLZ9X

At the outset, we sincerely apologize for the inconvenience caused. We have reviewed the issue and will get in touch with you with an update.

Regards,

Verified Support

Jan 12, 2016

Zoomcar Customer Care's response Dear Anshul,

Greetings from Zoomcar!

Booking ID: JPS6VLZ9X

We are trying to reach you, as there was no response we have sent you an e-mail with details. We did investigate and have reversed the charges. You would be charged only Rs. 1499 which is the extension charges.

We have refunded Rs. 5781/- which includes the security deposit (3401) and excess payment (2280) made. Please refer to the e-mail for more information.

Regards,