[Resolved]  Zoom Car — this is regarding jps626g03 : cleaning fees & fuel reimbursement is incorrect

This is regarding jps626g03 : cleaning fees & fuel reimbursement is incorrect

Its been a very disappointing trip with zoomcar. I am a consistent customer of zoomcar from past 2 years. I have done total 19 completed 4 upcoming bookings with zoomcar but this trip made my last 2 days miserable.

I have contacted zoomcar customer care for atleast 8-10 times in last 2 days to report issues regarding this booking but still my issue is not resolved, the only reply i get is "you will receive a callback in 1 hour"

Cleaning fees :
This is the first time i have seen this amount and i totally disagree to pay this and zoomcar support also confirmed multiple times on call that this amount has been waived off but its still reflecting in payment details. Please remove this amount asap.

Fuel reimbursement :
I was totally trusting you guys and never used to verify the amount i paid with the reimbursement done because it should be 100% paid by zoomcar but this time i paid rs.2000 and the amount reversed for fuel is rs.1500. Who will pay this extra 500???

Please give me a quick resolution for my 2 problems in this booking :
1. Cancel/waive-off the cleaning fees
2. Make the fuel refund amount to rs.2000 instead of rs.1500

I have 4 upcoming bookings in this week, i need to think of cancellation of these 4 bookings and also delete my zoomcar account if my issue is not resolved quickly and think of other car rent platforms available in the city.

I look forward to hear from you and zooming with you happily.