[Resolved] Zoom Car — total fraud

Vishal252

from Hyderabad, Telangana

Address:

BHEL, Hyderabad, Andhra Pradesh, 502032

I have deposited 3, 000 for taking a fuel less (Not included in price) self driven car. When i return the car i had a call with the agent and he said car is in good condition in terms of scratches, dents and cleanliness. But later i got a message 1000 was charged for cleaning. And apart from that i left with 3 extra fuel points as compared to when i took it. And its been 2 weeks since my trip and i haven't got any refund. When i tried to call customer care they were not answering my call somehow and if i call from other number i was being asked for registered mobile number and again they are disconnecting. I am sure they are making so many frauds like this and need a faster and better resolution.

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Apr 19, 2019

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Mar 11, 2019

Zoomcar Customer Care's response Hello Vishal,

Greetings!

Please accept our sincere apologies for the inconvenience caused. Kindly share your booking ID, we will have a check on the issue and will do the needful to resolve the issue as soon as possible.

Regard
Wasim
Zoomcar