[Resolved]  Zoom Car — transaction failure in zoom car booking

Hello sir,
I tried to make a booking for a maruti swift (Red color) pick up from bangalore from 31.05.2019 11 a. M to 01.05.2019 11 a. M @ rs.2252 for 240 kilometers free. The total charges were rs.5252 (Rs.2252 + rs.3000 as security deposit). The mode of payment was through net banking through sbi. The payment process was successful, the amount was debited from my account. I have attached the screenshots of my account statement with the narration for the transaction. But it was stated as "payment failure" when i was reverted back to zoomcar page. Kindly look into the issue and let me know when the refund would be processed.
+1 photos
Was this information helpful?
No (0)
Yes (0)
Jul 4, 2019
Complaint marked as Resolved 
Zoomcar customer support has been notified about the posted complaint.
May 30, 2019
Updated by Abin Joseph91
I got confirmation of booking after 5 hours
Verified Support
Jun 02, 2019
Zoomcar Customer Care's response
Hello Abin,

Greetings!

We are sorry for the trouble caused. Thank you for notifying us.

Regard
Wasim
Zoomcar
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Zoomcar
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    46%
    Complaints
    5657
    Pending
    12
    Resolved
    2592
    Zoomcar Phone
    +91 80 6748 1200
    Zoomcar Address
    #308, 1st to 3rd Floor, 100 Feet Main Road, Indiranagar, 1st Stage, Bangalore North, Karnataka, India - 560038
    View all Zoomcar contact information