Zoom Car — trip not ended and my money is deduction

Address:

Pune, Maharashtra, 411016

Hi,
I tried to ride a pedl's bicycle today around 17:30 hrs.
I scanned the qr code of the cycle number is 101924.
The trip got started after 15 minutes i tried for so many times still it didn't get unlocked. Finally i decided to give up and tried ending the trip. Unfortunately even ending trip also didn't work!!!
I tried for almost 25 minutes waiting there (Which itself is so disgusting and pathetic). I couldn't even move the bicycle a single bit and still being charged.
And i am getting charged as my writing this!
It's so pathetic to see these kind of behaviour from a reputed brand.
I request you to have a look into this issue and resolve it at the earliest.