[Resolved] Zoom Car — unable to end my trip in pedl cycle no 31777743

vikashbhagat

from Delhi, Delhi

Address:	Kolkata, West Bengal, 700135
Website:	pedl.zoomcar.com

I am unable to end the trip of cycle no 3177743. I have used cycle today for 19 min after that i locked the cycle at it's station. Now whenever i am trying to end my trip it display message that "something went wrong please try again later". It is more then 6 hrs now and still my trip is active and unable to end it after many attempts.in the help secetion there is no option to connect anyone. It is really a pathetic service and this is not first time from last 4 consucutive trip i am getting same issue earlier it used to get end autmatically after 0ne hour but today it is more then 6 hours and my trip is still active.

Date of incident: 28-nov-2018
Cycel no: 3177743
My account id is registered with email : [protected]@gmail.com
Mob no : [protected]

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Jan 8, 2019

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Nov 29, 2018

Zoomcar Customer Care's response Hello Vikas,

Greetings!

We apologize for the inconvenience caused. We would request you follow the below steps for us to check on the issue.
- Click on the hamburger menu in the app (three dots on the top left-hand side)
- Select “My Trips”
- Select “PEDL”
- Select the trip where issue needs to be reported
- Follow on-screen instructions

Regards,
Appachu
Zoomcar