[Resolved] Zoom Car — unable to end my trip & it is still charging me

sada siva

from Mumbai, Maharashtra

Address:

Pune, Maharashtra, 411014

Cycle no. 101856,
Registered mobile no. [protected],
City - pune.
Unable to lock the lever. I have attached the video for reference, in that you can clearly see that it is impossible to lock the lever of the cycle.
I had parked the cycle at pedl station. Then after someone took the cycle and using it. This is costing me.
Took the cycle from cheryl apartment in kharadi and parked at opposite to radisson blu pedl station. From there someone is using the cycle.
So i'm requesting to end my trip officially.

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Oct 21, 2018

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Sep 20, 2018

Zoomcar Customer Care's response Hello Siva,

Greetings!

We are sorry to know about the trouble caused. Kindly raise your concern through the below link, we shall resolve the issue on priority. Link: https://www.zoomcar.com/bangalore/contactus

Regards,
Imran
Zoomcar

Sep 21, 2018

Updated by sada siva Can i know the status of the complaint
even though i had made my issue in the link above. In my app it is still charging me.