[Resolved] Zoom Car — unable to end the trip 101213

Avani Joshi

from Mumbai, Maharashtra

Address:

Thane, Maharashtra, 421204

Hi, i am unable to end my trip for cycle number 101213 at casa bella gold club house. Cycle is returned and locked. It keeps saying station is closed. How do i end it and how much would i be charged?
Please do the needful asap. I have delivered it at 9.30 pm on 6th dec. This is highly unlikely professional. I am so disappointed appointed. This was my first time and it didn't work out right.

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Jan 16, 2018

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Dec 08, 2017

Zoomcar Customer Care's response Hello Avani,

Greetings!

Please accept our sincere apologies for the trouble caused. Upon checking we see that the trip has been ended.

If there is any excess amount deducted from your Paytm wallet, kindly send us an email to [protected]@zoomcar.com with the below requested details.

Cycle No:
Email ID:
Paytm linked mobile number:
Excess amount debited:

We shall have a check and refund the excess amount charged for the trip.

Regards,
Sowmya
Zoomcar

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Comments

namisha thakur

from Bengaluru, Karnataka

Hello,
My mobile number is [protected] i have rented a bicycle from hsr layout for 2 hours and still my Paytm balance is deducting which is nonsense
Please take an immediate action and stop charging money for nothing .