[Resolved] Zoom Car — unable to end the trip and cycle not getting unlock or lock

Arvind.kj86

from Pune, Maharashtra

Address:

411027

I am unable to end my pedl trip and i have e-mailed multiple times to end trip but no response and there is no customer care number to reach out to.

I couldn't unlock the cycle to ride nor could i end the trip to book another cycle. It has been more than 14 hours and no response from the team. I am receiving alert to return the cycle but no help or response from the team.

Case #690876
Cycle # 102235

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Mar 10, 2018

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Feb 06, 2018

Zoomcar Customer Care's response Hello Shashikant,

Greetings!

We are sorry for the inconvenience caused. Request you to write to us through our contact us page on the application or website to end the trip or for any refund issue.
.
Regards,
Kiran.S

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Comments

Richa Deo

from Satana, Maharashtra

I rented a peek cycle and locked it on an ongoing trip now not able to unlock nor able to end trip. I am being charged for the entire time as the trip is not ending.
Please do the needful as soon as possible.