[Resolved] Zoom Car — unable to end the trip (cycle number: 3219201)

passion_rp

from Kolkata, West Bengal

Address:	700156
Website:	Bangalore

I am trying to end my trip after riding the cycle number 3219201 for 10 minutes but it has been 45 minutes and still i am not able to cancel the trip. I started ending the trip from 11th minutes of my trip. I have already parked the cycle at PEDL station and locked the cycle.

I faced similar issue earlier also. Last time some how I managed to end the trip after struggling for 15 minutes. But today I am not at all able to end the trip. I have taken the screen shots also.

+1 photos

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Dec 6, 2018

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Nov 03, 2018

Zoomcar Customer Care's response Hello User,

Greetings!

We are sorry as you are unable to end the trip. We request you follow the below steps and raise your concern, we shall look into the issue.

- Click on the hamburger menu in the app (three dots on the top left-hand side)
- Select “My Trips”
- Select “PEDL”
- Select the trip where issue needs to be reported
- Follow on-screen instructions

Regards,
Ramya. S