[Resolved] Zoom Car — unable to end trip on pedl zoomcar
Bangalore North, Karnataka, India
I booked a cycle 101844 stationed at my office location & used it for around 15 - 20 minutes, but unable to end trip stating parking is full and end trip at some other station, which also shows the same message. I am being charged for 2nd 30 minutes ride as well. Could you please assist in ending the trip. Kindly have look on issue and help resolving on priority.
Cycle number 101844
Name - nelson
Area - c v raman nagar
Complaint marked as Resolved 2018-01-08 13:01:41
[Dec 07, 2017] Zoom Car customer support has been notified about the posted complaint.
mehtasidd21's response Dec 07, 2017
Yesterday, got SMS from zoomcar to end the trip, but need to pay total Rs. 26 and I have not used cycle for a single minute. For PEDL, custormer care of zoomcar is not working so cannot log complaint there. They should revert transaction.
Also there should be facility to find my cycle on MAP so such incidents will not happen.
Verified SupportZoom Car Customer Care's response Dec 08, 2017
Please accept our sincere apologies for the trouble caused. Upon checking we see that the trip has been ended.
If there is any excess amount deducted from your Paytm wallet, kindly send us an email to [protected]@zoomcar.com with the below requested details.
Paytm linked mobile number:
Excess amount debited:
We shall have a check and refund the excess amount charged for the trip.
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